Contact
Payments
Payments sent by regular mail
California customers please send payments to this address:
21st Century Insurance Payment Center
4722
P.O. BOX 894722
Los Angeles, CA 90189-4722
For customers in all other states, please send payments to this address:
Insurance Payment Processing Center
PO BOX 7247-0302
Philadelphia, PA 19170-0302
Payments sent by overnight mail
21st Century Insurance
Billing Specialist Unit
3 Beaver Valley Road- 4th Floor
Wilmington, DE 19803
Policy Correspondence
Policy correspondence by regular mail
21st Century Insurance
PO Box 15510
Wilmington, DE 19886-9252
Policy correspondence by overnight mail
Overnight- Correspondence
21st Century Insurance
3 Beaver Valley Road- 4th Floor
Wilmington, DE 19803
Claims
Claims- Centralized mailing address
National Document Center
Email: claimsdocuments@farmersinsurance.com
PO Box 268994
Oklahoma City, OK 73126-8994
Fax: 877-217-1389
Claims- Medical/PIP documents involving FL, NJ, NY
PO Box 268995
Oklahoma City, OK 73126-8995
Claims- Medical/PIP documents involving all other states
PO Box 268993
Oklahoma City, OK 73126-8993
General Inquiries
Corporate Headquarters
21st Century Insurance
3 Beaver Valley Road
Wilmington, DE 19803
Overview
21st Century Insurance is an American auto insurance company and is wholly owned by the Farmers Insurance Group of Companies. They are headquartered in Wilmington, Delaware, and provide private passenger auto insurance in California and Hawai
History
21st Century Insurance was founded in 1958 by Louis W. Foster as an inter-insurance exchange offering auto insurance, primarily in California. Initially, the company was called 20th Century Insurance.
The company was purchased in 2005 by AIG and then later sold in 2009 to Farmers Insurance Group of Companies.
About
Since 1958, 21st Century Insurance has been dedicated to providing customers superior coverage and service, while helping them save money on auto insurance. 21st Century Insurance is part of the Farmers Insurance Group of Companies®, a leading U.S. insurer of automobiles, homes and small businesses and also provides a wide range of other insurance and financial services products. Farmers Insurance serves more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees. Whether you get your car insurance quote on 21st.com, our mobile website, our 21st Century iPhone app or by speaking with one of our insurance professionals, you can expect excellent coverage, service and commitment to your satisfaction.
Claims services
21st Century Insurance claims are serviced by HelpPoint Claim Services by Farmers. As part of the Farmers family of companies, HelpPoint's knowledgeable claims professionals are available to 21st Century Insurance customers 24 hours a day, 7 days a week and provide outstanding claim service. In the event of a catastrophe, our trained and specialized Catastrophe Teams are ready to provide-on-the-scene service. We’re ready for all of your auto claims needs so you receive assistance when it's needed.
After the claim is filed – The Farmers Circle of Dependability
To help you get your car back on the road we offer the Farmers Circle of Dependability Program. This program consists of a trusted network of more than 2,200 repair facilities nationwide that provides customers fast service and high quality repair work that is guaranteed as long as you own your car. Of course, you can always use any repair shop. The choice is yours.
Work Environment and Awards
21st Century Insurance has nearly 2,000 employees focused on delivering excellent service to our customers. With a positive and rewarding work environment, 21st Century Insurance is a great place to start or further your career. This great environment results in award-winning service: we have been awarded the Confirmit Ace Award five times. To see what some of our customers are saying, join the conversations on Facebook and Twitter or read some of our ratings and reviews.
Want more 21st Century Insurance information? Watch our commercials, view our newsletters, or read some of our auto insurance articles. Have an insurance question? View our frequently asked questions.
